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Shipping and Returns

[Home](/content/ "Back to the frontpage"/index.html) Shipping and Returns

Shipping and Returns

Shipping

Domestic orders qualify for complimentary shipping on purchases over $60, with a flat rate applied to orders below $60.

Orders shipped to Alaska, Hawaii, and Canada are not eligible for flat rate or complimentary shipping offers and may be subject to additional customs fees.

Returns

At Chado, we believe every cup of tea should be one you truly enjoy. If a tea doesn’t meet your expectations, we’re happy to offer a refund or exchange on most items in our catalog.

Please note that products in our Last Chance Collection are final sale and are not eligible for returns, exchanges, or refunds.

Request Window:

Refund or exchange requests must be submitted within 30 days of receiving your order. Refunds apply to the cost of the product only and do not include original shipping fees.

We may ask for proof of purchase, photos of the product or packaging, or other details to help us process your request. All requests are evaluated on a case-by-case basis. Chado reserves the right to verify information, require valid proof of purchase, and deny requests at our discretion in cases of suspected fraud or misuse of this policy.

We may update or discontinue this policy at any time without prior notice

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